The policies below constitute the agreement between AffordableHomeGoods and the customer, and may change at any time with or without notice. By using this site, you agree to these terms. It is the responsibility of the customer to be aware of the most up-to-date policies, which will always be available for review on this page. If you do not agree to these terms, you may not use this site. No exceptions will be granted to these terms except in writing from an authorized representatice of AffordableHomeGoods.com.

PRIVACY PLEDGE

We are committed to your personal privacy. We do not sell, give or rent the names and addresses of our customers to any third parties. We respect your privacy. Your return e-mail address is only used to respond to e-mails we receive. Addresses are not used for any other purpose and are not sold or shared with third parties.

SECURE PAYMENT OPTIONS

We accept Master Card, Visa, American Express, Discover cards and electronic checks. All transactions are handled through Paypal or Google Checkout.

PayPal is the most widely recognized and respected independent third party company, based in the United States, which specializes in processing online credit card transactions. PayPal is the largest and most respected online payment processor on the Internet with well over 7 million users.

Many people are hesitant to provide credit card information over the Internet. PayPal provides a secure server (SSL) so your transaction is safe, but moreover, when you make a purchase through PayPal, you have additional security because only PayPal is provided with your credit card information. AffordableHomeGoods.com wants your online shopping here to be safe and give you the peace of mind you deserve.

Unfortunately, there are unscrupulous merchants on the net, and off. AffordableHomeGoods.com is a Verified PayPal Merchant providing you with the peace of mind and security every consumer should have when making a on-line purchase with their credit card.

When you proceed with making your online purchase, you will be transferred to the PayPal site where your transaction will be processed. When your payment is completed, you will be brought back to this site to complete your order.

As part of our commitment to continually improve your shopping experience at AffordableHomeGoods, we'd like to let you know we now offer Google Checkout(tm).

If you've used Checkout before, you can make convenient, secure purchases from us simply by entering your Checkout username and password. If you're using Checkout for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that Google will protect you from unauthorized purchases should they ever occur.

To make a purchase using Google Checkout on our site just look for the Google Checkout button.

SALES TAX

AffordableHomeGoods is a register business in the state of New Jersey and is responsible for collecting 7% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of New Jersey.

SHIPPING POLICY
(Stair Rods, Wall Hangers & Area Rugs)

Most orders ship within 2 to 3 business days after your order is received and stock is available for shipment. We ship via UPS and Fed Ex which deliver throughout the US in 5 to 7 business days. The shipping cost is as follows:

* - For Shipments to Alaska, a $50 S&H surcharge will be applied to any order, regardless of the total sale.

Once products are shipped from the manufacturer to our warehouse and or on route to the purchaser, any cancellation or refusal of a non damaged product will incur a 25% restocking fee plus return shipping charges. If you refuse a damaged product, please contact us via e-mail at customerservice@affordablehomegoods.com and we will arrange for a replacement.

SHIPPING POLICY
(Gun Cabinets)

Items weighing over 50 lbs will be shipped common carrier. Smaller items will be shipped via Federal Express or the United States Post Office. Common carrier cabinets will be delivered to your curbside (where available) and removed from the truck by the driver.

For items shipped by common carrier, it is necessary that someone is available to receive the cabinet at your "Ship To" address. The freight company will not leave your cabinet without a signed delivery receipt. If the freight company is unable to make delivery on their first or second try, they will charge you extra for re-delivery.

If someone is not available to receive your cabinet during normal business hours you can e-mail us a request to "Hold at Terminal". The freight company will then call you to pick up your order at their terminal. We can also ship to the address of a neighbor or relative who may be easier to catch at home.

We have great service from the trucking companies we deal with. However, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that might be suspect. Holes, dents, tears, etc. should be noted on the form the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, you can email us at customerservice@affordablehomegoods.com. We will take care of all of the necessary arrangements to have the problem resolved. If the freight damage is obviously catastrophic please REFUSE delivery of damaged freight by writing "refused for freight damage" on the freight bill. Then e-mail us for a replacement or refund.

We are unable to guarantee our quality and standards of service on items shipped outside the contiguous United States. The high cost of shipping to Alaska, Hawaii, and Canada plus the increased likelihood of damage during the lengthy trip make shipping impossible.

INSIDE AND/OR LIFTGATE SHIPPING POLICY
(Gun Cabinets)

ANY EXTRA DELIVERY SERVICE MUST BE PREPAID. Examples of extra charges that must be prepaid: Inside delivery, Lift gate delivery and/or requesting the driver help bring the item inside. Items weighing over 50 lbs will be shipped common carrier to your curbside. Common carrier cabinets will be delivered to your curbside (where available) and removed from the truck by the driver. Special arrangements can be made for delivery inside the home for an extra fee of $100.00.

RETURN POLICY

All returns must be made within 14 days of receipt. No returns will be accepted after 14 days from receipt. All items must be in new condition and in their original packaging for resale. To return an order, email us at customerservice@affordablehomegoods.com to receive a Return Merchandise Authorization number. All charges to ship merchandise back is the responsibility of the shipper. There will be a 25% re-stock fee on all returned orders that are non-defective. Under no circumstance are the shipping charges refundable.

Please ship back returns some way that it is possible to get a tracking number, this is for your benefit as well as ours, and email that number with in 7 days of receiving the RMA number to: customerservice@affordablehomegoods.com AffordableHomeGoods is not responsible for items that are lost in shipping.

Your credit card will be refunded for the correct amount after inspection has been made to the product to insure product has not been damaged in any way and is resalable. An email we been sent upon confirming the refund.

Special order items are not returnable. Items that are considered special order items are anything not listed on the website, custom cut rods or special finishes and all decorative mirrors. Returns for these special order items will only be allowed on defective, mislabeled or wrongly shipped items.

The product and packaging leaves in perfect condition, make written note of ANYTHING that is not in perfect condition, packaging or contents on arrival. Refuse delivery of obviously damaged freight by writing refused for freight damage. Also make written note of any of the following signs of MISS HANDLING even if you don't see actual damage (rub marks, slide marks, holes, rips, dents, rounded corners, wet packaging etc). As long as we have note on the freight bill we can help.

COLOR DISCLAIMER

Computer monitors have inherent limitations, and electronically reproducing color on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the color. We have gone to great lengths to portray colors as accurately as possible by making color corrections to our scans.

NEED HELP

Please feel free to contact us any time via e-mail customerservice@affordablehomegoods.com.